Managed IT · Hospitality

Managed IT for Hotels Kenya

Exbit Technologies provides managed IT for hotels, lodges and camps across Kenya — one contract that monitors and maintains everything on the property: internet and WiFi, CCTV, VoIP and access control. 24/7 monitoring, priority engineer support and continuous TRA compliance, so the GM stops firefighting and Nairobi HQ gets full visibility.

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A hotel runs on systems no one is watching until they fail

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Failures at 2am with no one to call

When WiFi, cameras or the PBX go down at night, there is no accountable partner — the GM improvises and guests notice.

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Multiple vendors, zero accountability

Separate contractors for internet, CCTV, phones and access mean finger-pointing and no single SLA when something breaks.

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TRA compliance lapses

CCTV compliance quietly falls out of date until an audit forces an expensive scramble.

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Unpredictable emergency costs

Every breakdown becomes a surprise call-out bill with no budget certainty for HQ.

One contract watching every system on the property

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24/7 monitoring across all systems

Starlink/WiFi, Hikvision CCTV, Yeastar VoIP and ZKTeco access control monitored with automated alerts.

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Priority engineer support

A direct WhatsApp line to an Exbit engineer — not a helpdesk queue — with on-site SLAs by tier.

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Monthly health reporting to HQ

A health report to the GM and Nairobi HQ gives head office real visibility across remote properties.

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Continuous TRA compliance

CCTV compliance maintained year-round with an annual audit — no pre-inspection scramble.

What's covered

✓Starlink and WiFi uptime monitoring with alerts
✓Hikvision camera health, storage and TRA compliance logs
✓Yeastar PBX call quality, uptime and updates
✓ZKTeco access control — user management and audit logs
✓UPS and power-backup battery health monitoring
✓Firmware and security-patch management
✓Monthly health report to GM and Nairobi HQ
✓Priority WhatsApp support and scheduled site visits

From KES 8,000/month. Full-property hospitality cover (Lodge Guard) runs KES 18,000–60,000/month across Essential, Professional and Enterprise tiers, set by a systems audit.

Built for Kenyan hospitality

Exbit Technologies runs connectivity and systems for hospitality operators including Ashnil Mara Camp and Ashnil Samburu, and deployed Kenya’s first managed Starlink hotspot at Nyandiwa in July 2025. Managed IT for hotels applies that same operator discipline — one SLA, continuous monitoring, documented compliance — to your property.

Ashnil properties · Nyandiwa managed hotspot since July 2025

Free: the Hotel IT Management Checklist

What a hotel should monitor, the SLAs that matter and how to move off break-fix — we’ll WhatsApp it to you.

Frequently asked questions

How much does managed IT for a hotel cost in Kenya?▾

Managed IT for a hotel in Kenya starts from KES 8,000 per month. Full-property hospitality cover under Lodge Guard runs KES 18,000 to 60,000 per month across Essential, Professional and Enterprise tiers, with the tier set by a systems audit of what is installed at the property.

What does hotel managed IT cover?▾

Exbit hotel managed IT covers every connected system on the property — Starlink and WiFi, Hikvision CCTV with TRA compliance, Yeastar VoIP, ZKTeco access control and UPS power backup — with 24/7 monitoring, firmware and security patching, a monthly health report to head office and priority engineer support.

Do you support remote lodges and camps, not just city hotels?▾

Yes. Exbit specialises in remote and off-grid hospitality, monitoring properties over their own Starlink connection so Nairobi head office has full visibility of camps and lodges hundreds of kilometres away.

Can you manage IT that another company installed?▾

Yes. After an onboarding audit of the existing systems, Exbit can take over monitoring and maintenance of infrastructure installed by others, then standardise and document it under one SLA.

Put your hotel’s IT on one SLA

Free systems audit. One accountable partner. Predictable monthly cost.

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