We monitor your Starlink, CCTV, phones, and access control 24 hours a day, 7 days a week. When something fails — and it will — we know before you do. Fixed within 4 hours. KES 35,000–60,000/month. One number. No surprises.
Lodge Guard is a 24/7 managed IT and monitoring contract for Kenyan safari lodges, camps and hotels that covers every system Exbit has installed — internet, WiFi, CCTV, IP phones, access control and power backup — from KES 18,000 per month.
It is the ongoing "service of services" that sits above a Lodge Connect or Lodge OS installation: instead of calling different vendors when something fails at 2am, the lodge has one SLA and one accountable partner watching everything remotely. Exbit monitors Starlink uptime, UniFi access-point health and bandwidth, Hikvision camera health and TRA compliance logs, Yeastar PBX call quality, ZKTeco access control and UPS battery runtime.
Each month the property receives a PDF health report to the GM and Nairobi HQ, priority WhatsApp support direct to an Exbit engineer, firmware and security-patch management, a quarterly hardware inspection with an annual camera clean, and an annual TRA CCTV compliance audit.
Essential
KES 18K–35K/mo
Business-hours monitoring, WhatsApp support, 1 site visit/month, next-business-day SLA. For camps with 1–2 Exbit systems.
Professional
KES 35K–60K/mo
24/7 monitoring, 4-hour on-site SLA, quarterly audit, HQ dashboard. For full Lodge OS installs.
Enterprise
KES 80K–150K/mo
All-site coverage, dedicated account manager, 2-hour SLA, weekly report. For multi-lodge groups and conservancies.
Tier is confirmed after a systems audit of what is installed at the property.
Lodges that have already installed internet, CCTV, VoIP or access control and need someone watching it — properties where failures happen at 2am with no one to call, where Nairobi HQ has no on-site visibility, and where TRA compliance and emergency repair costs are hard to control.
Lodge Guard replaces unpredictable emergency call-out costs with one predictable monthly fee and a single SLA covering everything. The GM stops fielding WiFi complaints, Nairobi HQ gets full real-time visibility through the monthly report, and TRA CCTV compliance is maintained continuously rather than scrambled together before an audit.
Deployment timeline: Monitoring begins immediately after an onboarding audit of the systems installed at your property; the audit sets the tier and the monthly fee.
Lodge Guard is the third rung of the ladder: connect the property (Lodge Connect), build out its full IT stack (Lodge OS), then keep it all managed (Lodge Guard).
Failures happen at night, weekends, and peak season
Your current IT vendors operate 8–5, Monday to Friday. Your lodge operates 24/7, 365 days. This mismatch costs you reviews, bookings, and sometimes TRA compliance.
Your Nairobi HQ can't see what's happening on-site
Is the CCTV recording? Is the internet running at full speed? Did the access control log any incidents last week? Without remote monitoring, you don't know until something breaks.
Emergency call-outs cost more than a monthly contract
An emergency engineer visit to a remote lodge costs KES 15,000–40,000 in travel alone. Two emergencies a year pays for 12 months of Lodge Guard.
TRA audits come without warning
CCTV compliance isn't a one-time setup. Firmware updates, storage verification, and access log audits must be maintained continuously. Lodge Guard handles all of this proactively.
24/7 remote monitoring across all systems
Starlink uptime, UniFi AP health, Hikvision camera status, Yeastar PBX call quality, ZKTeco access logs, UPS battery health. All of it, all the time.
4-hour on-site response SLA
If remote resolution isn't possible, an Exbit engineer is on-site within 4 hours. Not a call centre. Not a ticket. A person who knows your installation.
Monthly report — GM and HQ
A clear, readable report showing uptime stats, incidents resolved, firmware updates applied, and anything that needs your attention. Delivered to GM and Nairobi HQ on the first of each month.
Proactive maintenance prevents failures
Quarterly hardware inspection, annual camera clean, firmware patches before vulnerabilities are exploited. We fix problems before your guests notice them.
Nyandiwa, Nyanza Region
Community Starlink Hotspot · July 2025
Amalia Apartments, Nairobi
Residential Starlink + Structured Cabling · Deploying 2025
Laikipia Conservancy (undisclosed)
Safari Camp Starlink + Wi-Fi Distribution · 2025
Upper Hill, Nairobi
Office Starlink Business + LAN · 2025
99.9%
Uptime SLA — Nyandiwa deployment
340
Units live — Amalia Apartments, Nairobi
48 hrs
Average installation turnaround
2+ yrs
Vendor relationships — Starlink, Hikvision, Yeastar
Free site assessment. No obligation. We come to your property.
Apply for Lodge Guard